Refund policy

At Morsons Clothing, we want our customers to be satisfied with their purchases. If you are not completely satisfied with your order, you may be eligible to return the item in accordance with the terms below.

1. Return Window

We accept returns for new, non-defective and defective products within 30 days of receiving your order.

Our 30-day return policy is provided in addition to any consumer rights you may have under applicable UK law.

For online purchases, statutory cancellation rights may also apply. These rights are not affected by this voluntary 30-day return policy.

2. Eligible Clothing Returns

To be eligible for a standard return, clothing items should:

  • Be new and in their original condition
  • Be unworn and unwashed
  • Not have been altered, damaged or soiled after delivery
  • Have the original tags attached where applicable
  • Include the original packaging where reasonably possible
  • Include any accessories that were supplied with the product

Customers may inspect or try on clothing in a reasonable manner, similar to how they would in a physical shop. Items that have been worn beyond reasonable inspection, washed, altered or damaged may not qualify for a change-of-mind return, subject to your statutory rights.

3. Defective, Damaged or Incorrect Items

If you receive an item that is:

  • Defective
  • Damaged during delivery
  • Incorrect
  • Not as described

please contact us as soon as possible with your order number and, where appropriate, photographs of the issue.

We will review the issue and provide an appropriate resolution, which may include a replacement, exchange or refund in accordance with applicable consumer law.

Your statutory rights relating to faulty or misdescribed goods are not affected by this policy.

4. How to Request a Return

Before sending an item back, please contact us at:

Email: info@morsonsclothing.shop
Phone: +44 20 8427 5522

Please provide:

  • Your full name
  • Order number
  • Reason for the return
  • Details of the item you wish to return

We will provide the return instructions and, where applicable, a return label.

5. Return Method and Cost

Returns are accepted by post.

For eligible returns covered by our standard return policy, we provide a free return label where applicable.

There is no restocking fee.

If you use a return method other than the method provided or authorised by us, please contact our customer service team first so that we can confirm the applicable arrangements.

6. Exchanges

We accept exchanges for eligible products.

Exchange requests are subject to product availability. If the requested replacement item is unavailable, we may provide an alternative resolution, including a refund where appropriate.

7. Refunds

Once your returned item has been received and inspected, we will process the applicable refund.

Our standard refund processing time is within 7 days after the returned item has been received and approved.

Refunds will normally be issued to the original payment method used for the purchase.

The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Where UK consumer law requires a refund within a different timeframe, the applicable legal timeframe will apply.

8. Items That Cannot Be Returned

Certain products may be excluded from our voluntary change-of-mind return policy where permitted by law, including items that have been personalised or items that cannot be returned for health or hygiene reasons once unsealed.

Any applicable product-specific return restriction will be clearly communicated to customers before purchase.

This does not affect your legal rights regarding faulty, damaged or incorrectly supplied products.

9. UK Consumer Rights

Nothing in this policy is intended to limit or exclude your legal rights as a consumer.

For online purchases in the UK, customers may have statutory cancellation rights under applicable consumer protection legislation. Faulty, misdescribed or otherwise non-conforming goods may also carry additional statutory remedies.

10. Contact Us

Morsons Clothing
Operated by ATTARVILLAGE LIMITED
Company Number: 16831820

Address:
50-52 High St
Harrow
HA3 7AF
United Kingdom

Phone: +44 20 8427 5522
Email: info@morsonsclothing.sho