Refund policy

At Morsons Clothing, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help with a simple and transparent return process.

Return Eligibility

Customers may request a return within 30 days of receiving their order. To be eligible for a return, items must:

  • Be unused, unworn, and in original condition

  • Include original tags and packaging

  • Not show signs of damage, washing, or alteration

Non-Returnable Items

The following items cannot be returned:

  • Final sale or clearance items

  • Gift cards

  • Personalized or custom-made products

  • Items returned in damaged or used condition

Return Process

To request a return, please contact our support team with your order number and reason for return.

Email: info@morsonsclothing.shop

Once your return request is approved, we will provide return instructions.

Refunds

After receiving and inspecting the returned item, approved refunds will be processed to the original payment method within 5-10 business days.

Please note:

  • Original shipping fees are non-refundable

  • Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue so we can resolve it quickly.

Shipping Availability

We currently ship only within the United Kingdom.

Contact Information

Morsons Clothing
50-52 High St, Harrow HA3 7AF, United Kingdom
Phone: +44 20 8427 5522
Email: info@morsonsclothing.shop